A restaurant in Casablanca processes 50,000 dirhams monthly through their "free" POS system. Between transaction fees, payment processing cuts, and hidden charges, they lose 2,000 dirhams every month. That's 24,000 dirhams annually — enough to hire part-time staff or upgrade their kitchen equipment.
Most restaurant POS point of sale systems weren't built for Morocco. They assume card-heavy markets, single-language interfaces, and stable internet connections. The reality here looks different: cash dominates, staff switch between Arabic and French mid-order, and payment methods range from cash to Orange Money to splitting bills three ways.
Why Your Restaurant POS Point of Sale System Fails in Morocco
Walk into any restaurant in Agadir during lunch rush. Watch the cashier juggle orders while calculating change, the waiter scribbling on paper because the POS crashed again, and the kitchen staff asking about order modifications that never made it through the system.
This chaos stems from fundamental mismatches between imported restaurant pos systems and Moroccan operations.
The Cash Reality
Seven out of ten transactions in Moroccan restaurants still happen in cash. Yet most system pos restaurant platforms optimize for cards and digital payments. When a table of eight wants to pay — three with cash, two with cards, three splitting the wine bill — generic POS systems stumble.
OCHI's POS handles mixed payments natively. Split by item, by percentage, or custom amounts. Process cash, cards, and mobile payments in one transaction. The system tracks exact change requirements and cash drawer movements throughout shifts.
Language and Staff Barriers
Your morning cashier prefers Arabic. The afternoon shift works in French. Evening staff mix both with tourists who need English. Standard restaurant pos systems force everyone into one language, slowing service and increasing errors.
Restaurant staff turnover in Morocco averages 40% annually. Each new hire needs training on complex restaurant point of sale systems. Most platforms charge 500-1,000 MAD per training session. With four new hires monthly, training costs alone reach 24,000 MAD yearly.
The Real Cost of Restaurant POS Systems
POS vendors love hiding costs in fine print. The advertised price never matches what restaurants actually pay.
Commission-Based vs. Fixed-Cost Models
Traditional restaurant pos pricing follows predictable patterns:
| Cost Type |
Traditional POS |
OCHI POS |
| Monthly Base Fee |
500-2,000 MAD |
0 MAD |
| Transaction Commission |
2.5-4% |
0% |
| Setup & Hardware |
1,000-5,000 MAD |
0 MAD |
| Training per Session |
500-1,000 MAD |
0 MAD |
| Monthly Data Export |
200-500 MAD |
0 MAD |
A mid-size restaurant in Marrakech processing 200,000 MAD monthly through traditional systems pays up to 8,000 MAD in transaction fees alone. Add monthly subscriptions, training, and data access fees — total costs reach 15,000 MAD monthly.
OCHI's Zero-Commission Approach
OCHI charges nothing. No setup fees. No transaction cuts. No hidden charges. The POS terminal arrives pre-configured. Your team gets unlimited training. You keep every dirham from every order.
How does free actually work? OCHI makes money from optional services like marketing campaigns and premium analytics. The core POS remains free forever. No asterisks.
Beyond Payments: What Modern Restaurant POS Actually Does
Payment processing represents maybe 20% of what restaurant point of sale systems should handle. The other 80% runs your entire operation.
Kitchen Display System Integration
Orders flow directly from the POS to kitchen screens. Each item shows preparation time, modifications, and table numbers. Chefs mark items as preparing, then prepared. The system tracks average prep times and alerts managers to delays.
A burger restaurant in Rabat cut average service time from 18 to 12 minutes after implementing KDS. No more paper tickets. No more servers asking "is table seven ready?" The screen shows everything in real-time.
Staff Management and Reporting
OCHI's system pos restaurant platform recognizes eight staff roles: Admin, Branch Manager, POS Operator, Waiter, Chef, Delivery Boy, Cashier, and Staff. Each role sees only relevant functions. Waiters can't access reports. Cashiers can't modify prices.
End-of-shift X-reports show exactly what happened: total sales, payment breakdowns, voids, and discounts. Z-reports reset counters for the next day. Cash movements track every dirham from drawer open to close. Managers spot discrepancies immediately.
Split Bills and Group Orders
Large groups create payment complexity. Ten friends dining together rarely split evenly. OCHI handles custom splits: by item (who ordered what), by percentage (30/70 split), or fixed amounts (100 MAD each, remainder on one card).
The system calculates tip distribution automatically. If service charge gets added, it splits proportionally among staff based on shift hours. No manual calculations. No disputes.
The Contrarian Take: Why Free POS Systems Cost More
Restaurant owners see "free POS" and think they're saving money. They're not.
Free restaurant pos systems make money through transaction fees on every payment (2-4%), forced payment processor partnerships, limited features requiring expensive upgrades, and customer data ownership (you can't export).
A restaurant processing 50,000 MAD monthly pays 1,000-2,000 MAD in hidden fees with "free" systems. That's 12,000-24,000 MAD annually for something marketed as free.
These platforms also lock your data. Want to export customer emails for marketing? Pay extra. Need historical sales reports? Premium feature. Switching to another system? Good luck migrating years of transaction data they hold hostage.
OCHI gives you complete data access. Export everything anytime. Customer lists, transaction history, inventory reports — all yours. No fees. No barriers.
Your Restaurant's POS Implementation Plan
Switching restaurant pos systems feels daunting. It doesn't need to be.
Week 1: Setup and Configuration
Import your menu with a simple Excel file. Set prices, modifiers, and categories. Create staff accounts with appropriate roles. Configure payment methods — cash, local cards, international cards, mobile money. OCHI's team handles technical setup remotely.
Week 2: Training and Testing
Train front-of-house staff on order entry. Show kitchen staff the display system. Run test transactions for common scenarios: simple orders, modifications, split payments. Practice shift changes and cash reconciliation. Every mistake during testing prevents problems during service.
Week 3: Go Live
Run both systems in parallel for three days. Compare reports to ensure accuracy. Collect feedback from staff about pain points. Monitor customer wait times and order accuracy. By day four, you'll wonder why you waited so long to switch.
The best restaurant point of sale systems disappear into your operation. Staff stop thinking about the technology. Orders flow smoothly. Payments process instantly. Reports generate automatically. You focus on food and service, not fighting with software.
See how OCHI's POS transforms restaurant operations at ochi.ma/partners. Or check out how other Moroccan restaurants streamlined their operations in our blog. Your branded ordering platform awaits at votrenom.ochi.ma — same prices as your menu, zero commissions, complete control.
