Digital ordering is no longer a luxury — it’s a necessity for Moroccan restaurants that want to grow, serve faster, and keep customers happy. But while many restaurant owners are eager to “go digital,” too many fall into the same traps that cost them time, money, and customers.
1️⃣ Choosing the Wrong Platform
Many restaurants jump into the first system they find, often a generic solution not adapted to the Moroccan market.
Problem: These systems charge high commissions, lack Arabic/French support, and can’t integrate with local payment or delivery methods.
OCHI Tip: Always choose a system designed for Morocco — one that supports Dirham payments, Arabic/French interface, and offers full ownership of your data and menu.
2️⃣ Ignoring Staff Training
Problem: Even the best system fails if your team doesn’t know how to use it. Waiters and cashiers revert to manual methods because they’re not confident with the new tech.
OCHI Tip: Take time to train your staff. With OCHI, the interface is intuitive and training takes less than 30 minutes — no tech background needed.
3️⃣ Forgetting About Marketing
Problem: Some restaurant owners think “once I have an online menu, clients will come automatically.” Without marketing, your digital ordering page becomes invisible.
OCHI Tip: Share your QR code and ordering link on WhatsApp, Instagram, and Google Maps. OCHI even gives you a free mini-website and tools to promote your restaurant online.
4️⃣ Not Updating the Menu Regularly
Problem: Menus change — ingredients, prices, or dishes go out of stock — but many forget to update them digitally. Clients order unavailable dishes or see old prices, which damages trust.
OCHI Tip: Update your menu anytime from your phone. Real-time updates keep your menu accurate and professional.
5️⃣ Ignoring Customer Feedback
Problem: Digital systems make it easy to collect feedback — yet most restaurants don’t use it. Missed opportunity to improve service and build loyal customers.
OCHI Tip: Encourage customers to rate their experience. With OCHI, you can monitor feedback and use it to improve your service daily.
🧩 Conclusion
Going digital can transform your restaurant — but only if done wisely. Avoiding these five mistakes can save you thousands of dirhams and keep your customers satisfied.
With OCHI, you get a full Moroccan-made solution easy setup, no commission, and your first year completely free.
💬 Ready to take your restaurant digital the right way?
